Résumé & contact
Knowledge management and content strategist. Open to full-time roles in knowledge management, AI adoption, and content strategy, and to select contract projects. Based in Greater Boston and open to remote or hybrid work.
Experience
AI Communications Specialist, Northeastern University (contract) · 2026–present
Lead ServiceNow knowledge base population across 34 departments. I optimize content for AI retrieval and built a Copilot editorial review agent and monitoring programs that automate much of the content lifecycle. I also designed the editorial governance tools.
Content Editor & Strategist, MIT Sloan (contract) · 2024–present
Own content strategy and information architecture for the student services ecosystem. I set editorial standards and governance and am delivering a self-service content system that replaces static handbooks.
Content Editor & Strategist, Harvard Kennedy School (contract) · 2024–2025
Led editorial strategy and the overhaul of 3,000+ assets in an accuracy-critical environment, and built repeatable templates for long-term scale.
Director of Marketing, Gridwealth · 2023–2024
Owned end-to-end B2B content strategy. Website users grew 103%, engagement 31%, and form submissions 20%. I added AI tools to content workflows and cut about $24K a year in contractor costs.
Content Marketing Manager, OPT Industries · 2022–2023
Built the content function from scratch. I launched a LinkedIn newsletter that reached 700+ subscribers in 30 days.
Content Marketing Manager, Stratasys · 2021–2022
Owned full-funnel content strategy and hosted the most-attended webinar of Q1 2022. My event content strategy generated twice the leads of peer teams.
Product Marketing Manager, Pegasystems · 2020–2021
Led messaging, positioning, and sales enablement for a global consulting services portfolio.
Senior Editorial Strategist, Skyword · 2018–2020
Led editorial strategy for Samsung’s B2B mobile portfolio and produced its top three content pieces of 2019, which together earned 127,000+ views.
Tools & certifications
Platforms: ServiceNow · Microsoft 365 & Copilot · Adobe Experience Manager · Pathify · WordPress · HubSpot · Salesforce · Google Analytics & Looker Studio · Figma · Canva
Certifications: ServiceNow Knowledge Management Fundamentals · Google AI Fundamentals · Google AI for Brainstorming and Planning
Education: B.S., Advertising & Public Relations, Rochester Institute of Technology
